ALSOOQ Valet
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Official Data Protection Document - ALSOOQ Valet

Privacy & Data Protection Policy

This document outlines the commitment of Al-Sooq International Company (Parent Company) and its operational branch «ALSOOQ Valet» to safeguarding personal data across our apps, website, and valet services in Kuwait.

Compliant with Google Play policies and Kuwait data protection regulations
Last Updated: 2026-09

Corporate Identity, Legal Ownership & Privacy Policy

All digital, operational, and valet parking services provided under the brand «ALSOOQ Valet» are operated through ALSOOQ Valet, an authorized operational branch and commercial division of «Al-Sooq International Company», in its capacity as the Primary Parent Company, duly registered and organized in accordance with the applicable laws and regulations of the State of Kuwait.

ALSOOQ Valet operates under the direct management and supervision of Al-Sooq International Company. All services, digital systems, mobile applications, and electronic platforms provided under the «ALSOOQ Valet» trademark constitute an integral part of the business activities and services owned by the Parent Company.

For the purposes of this Privacy Policy, Al-Sooq International Company, as the Primary Parent Legal Entity, and its operating branch ALSOOQ Valet, shall be referred to collectively and interchangeably according to context as «the Company», «we», «our», or «us».

Accordingly, the collection, use, processing, retention, and protection of personal data provided by users of ALSOOQ Valet services are conducted under the regulatory, legal, and compliance responsibility of Al-Sooq International Company, in compliance with the laws of the State of Kuwait and this Privacy Policy.

This statement explicitly establishes the institutional and legal relationship: Al-Sooq International Company is the Primary Parent Company, while ALSOOQ Valet represents the specialized branch and commercial activity responsible for delivering and operating vehicle valet and parking management services.

1. Prominent Disclosure: Foreground and Background Location Data Usage

In accordance with Google Play Developer Policy guidelines and Apple App Store Review Guidelines, we provide this explicit disclosure on how and why location data (GPS) is collected:

• While Using the App (Foreground Location): We collect your precise location to identify nearby ALSOOQ valet parking stations, provide turn-by-turn routing to the reception lobby, and facilitate swift vehicle handovers.

• In the Background (Background Location): For customers, background location is utilized during active vehicle retrieval requests to deliver accurate real-time driver arrival notifications (ETA updates) even when the app is minimized or your screen is locked. For valet staff and drivers (Guard/Driver App), background location is collected during active duty shifts to facilitate vehicle tracking between parking lots, ensure vehicle safety, and record geofenced attendance verification.

• No Selling of Location Data: We NEVER sell or license your location data to third-party advertisers. You may disable or revoke location permissions at any time via your device settings.

2. Information We Collect

• Personal & Identity Information: Full name, mobile telephone number (primary account identifier, OTP verification, and digital ticket SMS delivery), and email address.

• Vehicle Information: License plate number, vehicle make, model, and color for precise vehicle identification, parking slot assignment, and accurate handover.

• Payment & Transaction Information: Booking references, payment amounts, and digital ticket logs. Please note: We do NOT store credit card numbers, debit card details, or PINs on our servers. All electronic transactions are securely processed through certified, PCI-DSS compliant payment gateways (such as K-NET and MyFatoorah).

• Camera & Photos: We request camera permission solely to scan QR codes on digital tickets, perform license plate recognition, or capture vehicle condition records upon drop-off. We do NOT access private photo libraries.

• Device & Technical Diagnostics: Device model, operating system version (Android / iOS), unique device identifiers, and crash diagnostic logs to maintain app stability and security.

3. Third-Party Services and SDKs

Our applications integrate trusted third-party SDKs that process limited data under industry-standard security practices:

• Google Play Services: Core Android framework and application integrity services.

• Google Maps SDK / Apple Maps: Interactive mapping, geolocation, and turn-by-turn routing.

• Firebase Cloud Messaging (FCM): Real-time push notifications for ticket updates and vehicle ETA.

• OneSignal SDK: Multi-channel service alerts and critical status announcements.

• MyFatoorah Gateway: Secure K-NET and Credit Card processing in the State of Kuwait.

4. User Account & Personal Data Deletion Policy (Google Play & Apple Mandate)

Users have the right to permanently delete their account and associated personal data at any time via:

• Directly In-App: Open ALSOOQ Valet App > Navigate to Profile > Settings > Tap "Delete Account" and confirm.

• Online Web Form: Submit an account deletion request through our web portal: https://alsooqvaletkw.com/contact_us

• By Email: Send a deletion request from your registered email address to: info@alsooqvalet.com or info@alsooqvaletkw.com with subject "Account Deletion Request - ALSOOQ Valet".

* Personal profiles, vehicle records, and phone numbers are permanently purged within 7 business days, retaining only anonymized fiscal records required by Kuwait Commercial Laws.

5. Data Security & Retention Policy

We deploy robust TLS 1.3 / SSL 256-bit encryption for all data in transit, and store information in high-security databases with restricted administrative access.

6. Children's Privacy (18+)

Our services are strictly directed to individuals who possess legal driving age and contractual capacity (18 years and above). We do not knowingly collect personal data from children under 13.

7. Policy Updates

Al-Sooq International Company may update this Privacy Policy periodically. We will notify users of any material changes via in-app banner or by revising this page.

8. Contact Information & Legal Inquiries

• Primary Parent Company (Legal Entity): Al-Sooq International Company

• Operational Branch & Trademark: ALSOOQ Valet (Automotive Logistics & Valet Parking Division)

• Registered Office: Al-Farwaniya – Block 1 – Plot No. 5101 – Street 123 – Al-Fadala Complex – State of Kuwait

• Official Email: info@alsooqvalet.com / info@alsooqvaletkw.com

• Support Telephone: +965 41033410 / +965 2200 0000

• Official Website: https://alsooqvaletkw.com

Prominent Disclosure: Location Data Usage (Foreground & Background)

In accordance with Google Play developer policies, we clearly disclose how and why ALSOOQ Valet collects GPS location data:

  • Foreground Location: Used when interacting with the app to pinpoint your nearest ALSOOQ valet station, calculate route navigation, and streamline vehicle intake.
  • Background Location: For customers, background GPS is used solely during car retrieval requests to give live, accurate driver arrival alerts and ETAs even when the screen is locked. For staff/drivers, background GPS manages vehicle staging, security geofencing, and work-shift verification.
  • Zero Third-Party Selling: We never sell or share location records with advertisers or third parties. You may revoke location permissions at any time via OS settings.

Account & Data Deletion Mechanism (Google Play Policy Mandate)

You have the right to request full account deletion and erasure of associated data anytime via:

1. Information We Collect

We collect personal data you provide directly: full name, mobile number, email address, vehicle details (plate number, make, color), and booking history to deliver valet services seamlessly.

2. Data Security & Electronic Payments

We employ industry-standard SSL/TLS encryption. Sensitive credit card credentials are never stored on our servers; they are processed directly by certified Kuwait payment gateways (KNET, Apple Pay) in full compliance with PCI-DSS standards.

3. Data Protection Officer Contact

For privacy inquiries or data rights requests, contact our Data Protection Officer at: info@alsooqvalet.com or by phone at +965 41033410.